PRIVACY POLICY

Effective as of January 1, 2026

Introduction

Your privacy is a priority for Phuong Thanh Dental Company Limited (sometimes referred to as “Phương Thành,” “we,” or “us”). We want you to understand how we collect, use, and share information that identifies you, your device, or your activities and that can be used to contact or identify you (“Personal Information”). This Privacy Policy explains our practices regarding Personal Information that we (or our service providers) collect through:

• Our website https://phuongthanh.vn
• Our social media pages
• Information we gather through email, text, mail, phone, or in-person communications
• Any other products or services that link to this Privacy Policy

(collectively, the “Site”).

This Policy only applies to information collected directly through or from our Site.

Phuong Thanh may be contacted at info@phuongthanh.vn.

1. Collection of Personal Information

1.1 Information You Provide

We may collect Personal Information when you choose to provide it, such as booking dental appointments, signing up for newsletters, registering for events, or contacting us. Examples include:

• Name, address, and contact information
• Payment details when processing service payments
• Information provided when registering for an account, consultation, or dental appointment

We may combine this with other information we already have (online or offline) and treat the combined data in accordance with this Privacy Policy.

1.2 Sensitive Information

We do not request or require information about racial or ethnic origin, political opinions, religious beliefs, union membership, or other sensitive personal data. If such information is voluntarily provided without request, we reserve the right to delete it at our discretion.

1.3 Information About Minors

Our Site is not intended for children under 16 years old. We do not knowingly collect Personal Information from minors online. If we discover that such information has been collected, we will delete it promptly.

1.4 Location Information

Certain features (such as maps or appointment location tools) may request permission to use your device’s geolocation. This feature is optional and can be controlled through your browser or device settings.

1.5 Passive Collection

When you browse the Site, certain information may be collected automatically, including:

• IP Addresses: Used to determine general geographic location and improve services.
• Browser Information: Including operating system, device type, browser version, and screen resolution.
• Cookies and Analytics: We may use cookies and analytics services (such as Google Analytics) to understand usage patterns and improve the Site. You may adjust your browser settings to block cookies, although some features of the Site may not function properly. For more information about cookies, visit: aboutcookies.org and/or Google Analytics opt-out (https://tools.google.com/dlpage/gaoptout)

2. How We Use Information

We use Personal Information to:

• Process appointment bookings or service requests
• Respond to inquiries or consultation requests
• Send newsletters, updates, and clinic announcements
• Communicate about services, promotions, or policy updates
• Improve our website, analyze usage, and enhance user experience
• Maintain system security and prevent fraud

We may also use aggregated, non-identifiable data for any lawful purpose.

3. Sharing of Information

We do not sell your Personal Information. We may share information only in the following circumstances:

• With trusted service providers (such as payment processors, IT support, website hosting, or appointment management systems)
• With professional partners assisting in dental service operations
• When required by law, court order, or government request
• In connection with a corporate restructuring, merger, or transfer of assets

4. Links to Third-Party Sites

The Site may contain links to external websites for convenience. Phuong Thanh is not responsible for the privacy practices of those websites. This Privacy Policy does not apply to third-party websites. Users should review the privacy policies of any external websites they visit.

5. Security

We implement reasonable physical, technical, and administrative safeguards to protect your information from loss, misuse, or unauthorized access. Payment transactions may be processed by PCI-compliant third-party providers. However, no online system or transmission method can guarantee absolute security.

6. Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by applicable law.

7. Your Rights & Choices

Depending on applicable laws, you may have the right to:

• Access your Personal Information
• Request correction or deletion
• Restrict or object to certain processing activities
• Withdraw consent for certain uses
• Opt out of newsletters or promotional communications

You may unsubscribe from marketing emails at any time using the “unsubscribe” link included in our emails. To exercise your rights, please contact us at info@phuongthanh.vn.

8. International Users

Phuong Thanh operates in Vietnam. By using our Site, you acknowledge that your information may be transferred to and processed in Vietnam or other jurisdictions where our service providers operate.

9. Automated Processing

We may use automated systems to personalize communications, schedule reminders, and improve customer engagement. You may opt out of certain automated communications at any time.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date. Continued use of the Site indicates acceptance of the updated policy.

11. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Phuong Thanh Dental Company Limited
Email: info@phuongthanh.vn

Address: 483 Hung Vuong Street, Ward 1, Sa Dec City, Dong Thap Province, Vietnam

Website: https://phuongthanh.vn